Welcome to Jersey Telecom
Broadband Service Trouble ShootingBroadband connection explainedReboot your routerCheck your filters and all cable connectionsRe-enter your username and passwordMy connection is fine but drops out frequentlyBroadband UsageUsage allowances explainedHow is my usage calculated?If I change tariff mid-month will my usage be re-set?Why are there daytime usage limits?Do you adhere to Ofcom's Voluntary Code of Practice?Broadband SecuritySecurity ExplainedInternet Safety
Broadband SpeedsSpeeds explainedPerform some simple tests to see if you can increase your speed.What Broadband speed can I get?What happens if my line cannot support a higher speed?How am I contacted about tariff changes?What affects line speed?Distance from the exchangeBroadband Speed Test
Report your Broadband fault online and we will get back to you within 4 hours. Call 151 for further help.
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Report your Broadband fault online and we will get back to you within 4 hours.
Call 151 for further help.