Terms & Conditions
The terms and conditions of service relating to all Jersey Telecom's current products and services can be found in the relevant sections below.
Terms and conditions of service are important and should be read carefully before applying for the product or service they relate to.
Advertising and Listing (effective 02/11/09)
Covering all advertising and listings purchased from Jersey Telecom including classified advertising and Jersey Insight.
Business Continuity Services (effective 01/11/09)
Covering all business continuity services.
Colocation (effective 01/11/09)
Covering our colocation service.
Data Services (effective 01/11/09)
Covering all data and networking services, internet access services (except JustConnect) and private circuits.
An SLA schedule describes the performance we will aim to achieve for our Internet Backbone and Corporate Connect and Access services and Private Circuit Services.
Disaster Recovery (effective 01/11/09)
Covering all disaster recovery services.
Exchange Line Services (effective 01/11/09)
Covering all telephone lines, centrex, ISDN lines, payphone lines, advanced telephone services and telex. An SLA schedule describes the performance we will aim to achieve for our Exchange lines.
General Services (effective 01/11/09)
Covering structured cabling, extension wiring, system reprogramming, customer training, repairs to customer-owned equipment and any installation, maintenance, repair, engineering, technical or other services provided by Jersey Telecom (or our appointed agents) where more specific Jersey Telecom terms and conditions are not already in force.
JustConnect (effective 01/11/09)
Covering our JustConnect Internet access service.
Local Number Search (effective 01/11/09)
Covering the white pages online service provided through jerseytelecom.com and jerseyinsight.com.
Post-Paid mobile phone service(effective 01/11/09)
Freedom pre-paid mobile phone service (effective 11/08/10)
Covering all our pre-paid mobile telephone services, all post-paid mobile telephone services and all mobile telephone facilities including handsets, Fax & Data, Text Messaging, GPRS, SMS, MMS, WAP, Text to email, Data only service, voicemail and message manager service, BlackBerry Enterprise Solution and BlackBerry Internet Solution. An SLA schedule describes the performance we aim to achieve from all our post-paid mobile services.
Number Translation (effective 01/11/09)
Covering the following services: 0845 local call rate, 0800 freefone and premium rate.
Purchased Equipment (effective 01/11/09)
Covering all equipment purchased from Jersey Telecom including but not limited to: Telephone Accessories, Handsets, Caller Display Equipment, Fax, Answering Machines, Cordless phones, Payphones, Comcare, PABXs (including key systems and peripherals), Call loggers, Recorders, UPS, voicemail systems, LAN / WAN switching and routing, Modems and datacomms, Video Conferencing, Phonecards and Structured Cabling
Repair Service (effective 22/08/09)
Covering all Jersey Telecom repairs.
Rented Equipment (effective 01/11/09)
Covering all Customer Premises Equipment rented from Jersey Telecom, including but not limited to: Telephone Accessories & handsets, Caller Display Equipment, Fax, Answering Machines, Cordless phones, Payphones, Comcare, PABXs (including key systems and peripherals, call loggers, recorders, voicemail systems & UPS), Video Conferencing, LAN / WAN switching & routing modems and datacomms.
Service Level Agreements (effective 10/06/04)
Service Level Agreements apply as standard to any of the services described in the schedules on this page, or where a schedule has been provided directly to any customer in connection with a specific product or service.
Support / Maintenance Contracts (effective 01/11/09)
Covering all our support and maintenance services. An SLA schedule describes the performance we aim to achieve for our support services.
Website (effective 01/11/09)
Covering all the websites provided by Jersey Telecom, including jerseytelecom.com, jerseyinsight.com and jtibs.net.