Subject: broadband problem affecting town area
Posted: 20/05/2010 - 09.20
Last updated: RESOLVED - 20/05/2010 - 12.00 - RESOLVED
Audience: general public
Issue: Some broadband customers in the town area will since early morning not have a working broadband connection due to a problem in the exchange on the equipment their broadband line connects to. Our engineers are working on resolving this issue.
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Subject: Napster not available in Channel Islands
Audience: general public
Issue: Some customers have asked us why Napster is not available to Channel Island internet access customers. We have contacted Napster and they have explained why this is the case. The following is a quote from Napster's email reply:
" Thanks for contacting Napster Customer Support.
Currently, Napster Subscriptions are available in the following countries:
-- United States: www.Napster.com
-- United Kingdom: www.Napster.co.uk
-- Canada: www.Napster.ca
-- Germany: www.Napster.de
Any IP addresses based outside of the above areas are unable to access the Napster service. We are not available in all countries due to the differences in laws and regulations for each country. This includes the differences in the UK and the Channel Islands.
Thanks for using Napster! "
Unfortunately this means that there is nothing we as Jersey Telecom can do to 'fix' this for our customers.
Posted: 20/04/2010
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Subject: Spotify FIXED !!!
Audience: general public
Issue: Free version of Spotify works again for internet access services users in both Jersey and Guernsey
Posted: 22/3/2010
Jersey Telecom has been persuing the connectivity to the free version of Spotify over the past few months, and are pleased to say that the Spotify team now seem to have addressed the issue, and againg this service is available for all Jersey Telecom and Wave Telecom internet access customers. We would like to thank the Spotify team for investing both time and money dedicated to resolve this issue.
You can read more about problems reported to specifically Spotify by clicking on thebelow link:
Spotify in Channel Islands
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